Returns 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  You have 14 days from the date of purchase to initiate a return.  

Please contact Plum Creek Kennel Supply at 330-968-4876 or email plumcreekkennelsupply@yahoo.com

Several types of goods are exempt from being returned. Medications and Supplements cannot be returned. We also do not accept returns on products that are or contain hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
-Custom Orders (i.e. Custom Sizing in Clothing and Accessories and Custom Embroidery)
- Downloadable software products 

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable) 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery

Restocking Fee

A restocking fee may apply to your return. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at plumcreekkennelsupply@yahoo.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at plumcreekkennelsupply@yahoo.com

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and processed, you will be contacted.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Plum Creek Kennel Supply, 1137 State Route 43 Mogadore, Ohio 44260, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $25.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.